Delivery Policies
At Avila Market, we are committed to delivering our premium frozen food products to you in the best possible condition. Because our products require constant freezing, it’s essential to adhere to our delivery policies to ensure the safety and quality of your order. Please take a moment to review our guidelines below:
1. Presence at Delivery
- Due to the perishable nature of our products, it is imperative that someone is present at the delivery address to accept the shipment.
- We cannot leave any boxes outside, as this may compromise the frozen state of your items.
2. Shipping Fee Responsibility
- In the event you or a representative is not available at the designated delivery time and location, the shipping fee remains non-refundable.
- If you require a second delivery attempt or any subsequent attempts due to absence, a new delivery fee will be charged for each attempt.
3. Scheduled Delivery Time
- To streamline our delivery process and ensure a successful delivery, we will inform you of the specific time window during which we can be at your delivery address.
- If the provided time is unsuitable, please contact us as soon as possible (at least one day before the delivery), allowing us to reschedule accordingly.
4. Delivery Hours
- Our standard delivery hours are from 10:00 AM to 5:00 PM, Monday through Saturday. We strive to accommodate your schedule within these hours, but your input regarding availability is invaluable in making this possible.
5. Contact Information
- Ensure that your contact information, including phone number and email address, is up-to-date on your account. We may need to reach out to you regarding delivery details or updates.
If you have any questions or need to update your availability, please feel free to reach out to our customer service team at avilamarketus@gmail.com.