Refund & Return Policy

Last updated: 2026-06-26

Quality & Food Safety Commitment

All Avila Market products are produced under strict sanitary protocols and comply with all applicable food safety regulations, certifications, and permits. Our facilities follow rigorous quality controls during preparation, freezing, packaging, and delivery.

In the unlikely event that a product arrives with a defect that could compromise food safety or affect the integrity of your health, we accept exchanges or full refunds. Your health and trust are our highest priority.

Perishable Food Products

Because our products are perishable (frozen tequeños), we cannot accept returns or exchanges for reasons unrelated to product quality or safety once the order has been delivered.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, incorrect, defective, or with any quality concern, please contact us within 24 hours of delivery with photos of the issue. We will, at your choice:

Order Cancellations

Orders can be cancelled for a full refund before they are prepared for shipping. Once an order is in production or out for delivery, it cannot be cancelled.

How to Contact Us

For any concerns about your order, please contact us promptly:

We are committed to your satisfaction and to upholding the highest standards of food safety and quality.